Returns & Exchanges

At Kare Kraft, every piece is handcrafted with care and curated to bring you timeless elegance. Due to the delicate, made-to-order nature of our jewelry, we follow a strict no return policy.

However, we want you to be fully satisfied with your order. If your item arrives damaged, broken, or incorrect, we’re here to help with an exchange.

🔁 Eligible for Exchange

• Items received damaged or defective
  
  

• Incorrect products sent
  
  

• Must be reported within 48 hours of delivery
  
  

To qualify:

• Item must be unused and in original packaging
  
  

• Include a clear unboxing video/photos as proof
  
  

🚫 Not Eligible for Exchange

• Slight variations in colour/stone (due to handcrafting)
  
  

• Items damaged after delivery
  
  

• Custom orders or items bought on discount
  
  

🔄 How to Request an Exchange

1. Email us at [insert your email] within 48 hours of delivery
   
   

2. Attach your order ID + unboxing video/photos
   
   

3. Our team will review and coordinate a replacement if eligible
   
   

Note: Return shipping (in case of exchange) is to be covered by the customer unless the error is ours.

💬 Need Support?

We’re just a message away! Contact us via email or WhatsApp, and we’ll do our best to resolve any issues with love 💛

info@karekraft.com