We've answered some of the most common questions about our products, shipping, returns, and care. If you need further assistance, our team is always happy to help.

📦 Orders & Shipping

How long does delivery take?

For orders within India, delivery typically takes 3–4 working days from dispatch.

For international orders, delivery usually takes 10–12 working days, depending on the destination and local customs processing.

Do you offer free shipping?

Yes, we offer free shipping across India.

For international orders, shipping charges are calculated at checkout based on the destination and order weight.

Do you ship internationally?

Absolutely. We proudly ship worldwide.

International orders generally arrive within 10–12 working days. Please note that any customs duties, import taxes, or local fees imposed by your country are the responsibility of the customer.

Will I receive tracking information?

Yes. Once your order has been shipped, you'll receive a tracking link via email or WhatsApp so you can follow your package every step of the way.

🔄 Returns & Exchanges

Do you accept returns?

As all Kare Kraft pieces are carefully handcrafted, we do not accept returns.

However, we do offer exchanges if you receive a damaged item or an incorrect product.

When is an exchange possible?

An exchange may be requested if:

• You receive a damaged or defective item

• You receive the wrong product

To process your request, please contact us within 48 hours of delivery and provide clear photographs or an unboxing video.

Are sale items or custom orders eligible for exchange?

No. Products purchased during promotional sales, clearance events, or special custom orders are considered final sale and are not eligible for return or exchange.

✨ Product Information & Care

Are your products waterproof?

Yes. Our jewelry is designed to be waterproof and tarnish-resistant.

To maintain its beauty for longer, we recommend avoiding direct contact with perfumes, hairsprays, sanitizers, and other harsh chemicals.

What materials do you use?

Our pieces are crafted using carefully selected, skin-safe materials, including:

• Rhodium-plated alloy bases in silver, gold, or rose gold finishes

• High-grade cubic zirconia stones

• Synthetic pearls

• Faux kundan detailing

• Polki-style stones

All materials are nickel-free and skin-friendly.

How should I store my jewelry?

Store your jewelry in a soft pouch, jewelry box, or airtight container in a cool, dry place.

For best results:

• Keep pieces separate to prevent scratches

• Avoid direct sunlight and humidity

• Wipe gently with a soft cloth after use

Will the jewelry tarnish or lose its shine over time?

Our jewelry is designed to resist tarnishing and maintain its finish.

With proper care, storage, and handling, your Kare Kraft pieces will continue to shine beautifully for years to come.

💳 Payment & Currency

Do you support international currencies?

Yes. Our website automatically displays prices in your local currency based on your location.

Please note that all payments are processed in Indian Rupees (INR). Your bank or payment provider may apply currency conversion rates or international transaction fees.

💬 Customer Support

Can I request a customized piece?

At the moment, we do not offer customization services.

However, we're continuously expanding our collections and may introduce customization options in the future.

How can I contact Kare Kraft?

We're here to help.

📧 Email: info@karekraft.com

📱 WhatsApp: Available via the chat icon on our website

⏰ Response Time: Typically within 24–48 business hours

Still have questions?

Feel free to reach out—we'd love to assist you.