Damages & After-Sales Support
Damages & After-Sales Support
We believe jewellery should last a lifetime, and so should our commitment to you. ✨
At Kare Kraft, we want you to enjoy your pieces with complete peace of mind. That’s why we offer dedicated after-sales support for every item you purchase from us.
Our Promise
- Any Damage, Anytime: If your jewellery ever gets damaged, whether it’s a broken clasp, missing stone, or loose setting, simply reach out to us. We’ll work with you to repair or restore it.
- Shine & Colour: Over time, natural wear may affect the shine or plating of your jewellery. Don’t worry, we’ll help bring back its sparkle and finish.
- Stone Replacement: If a stone is lost or loosened, we’ll assist in resetting or replacing it wherever possible.
How It Works
- Contact Us – Send us a message at support@karekraft.com with details and photos of the issue.
- Assessment – Our team will review the piece and guide you through the repair or restoration process.
- Resolution – Depending on the case, we’ll arrange for repair, replacement, or restoration support.
Please Note
- Repairs may incur a minimal service or material fee (depending on the nature of the damage).
- Turnaround time may vary depending on availability of materials and complexity of repair.
- Natural signs of wear are expected with regular use, but we’ll always do our best to restore your piece.
We’re here to ensure that your jewellery remains as beautiful as the day you received it. 💎
If you ever need help, just message us, we’ve got you covered.