Damages & After-Sales Support

At Kare Kraft, we believe that beautiful jewellery deserves lasting care. Your relationship with our pieces doesn't end at purchase—it begins there.

That's why we're committed to providing dedicated after-sales support, ensuring your jewellery continues to shine and be cherished for years to come.

✨ Our Promise to You

Any Damage, Anytime

If your jewellery experiences accidental damage, such as a broken clasp, loose setting, missing component, or any other issue, simply get in touch with us. Our team will guide you through the best possible repair or restoration solution.

Shine & Finish Restoration

With regular wear, jewellery may naturally experience changes in its shine or plating over time. We're here to help restore its original beauty and bring back the sparkle you love.

Stone Replacement & Resetting

If a stone becomes loose or goes missing, we will assist in resetting or replacing it wherever possible, depending on material availability and the condition of the piece.

How It Works

1. Contact Us

Email us at support@karekraft.com with your order details, a description of the issue, and clear photographs of the jewellery.

2. Assessment

Our team will carefully evaluate the piece and recommend the most suitable repair, restoration, or replacement solution.

3. Resolution

Once approved, we'll coordinate the next steps and arrange the necessary support to repair, restore, or service your jewellery.

Please Note

• Repairs and restorations may be subject to a nominal service or material charge, depending on the nature and extent of the damage.

• The turnaround time for repairs may vary based on the complexity of the work and the availability of materials.

• Natural signs of wear and tear are expected with regular use. However, we will always strive to restore your Kare Kraft piece to the best possible condition.

Your jewellery carries memories, milestones, and meaning. We're honoured to help preserve them.

If you ever need assistance, simply reach out to us—we're always here for you.

Because at Kare Kraft, our care extends far beyond the moment of purchase.